Terms & Conditions
Last Updated: October 13, 2024
These terms, together with any club rules, your completed Membership Application Form, Payment Authority, and any online purchases through our Shopify store, make up the entire agreement ("Agreement") between you (the member or customer, "You") and FoxFit Franchising. (ACN 656 126 779) ("FoxFit") and its franchisees. It is important that you read and understand all of the terms and conditions before accepting them. If you have any questions, please contact FoxFit for clarification.
MEMBERSHIP AND ACCESS
Membership Start: Your membership will start on the date specified in your Membership Application Form ("Start Date"), provided that:
a. You have accepted these Terms, the Membership Application Form, and Payment Authority Form; and
b. We have verified your payment method and received any applicable Start-Up Fee.
Commitment Period: Your membership is active from the Start Date for the entire duration specified in your Membership Application Form (the "Membership Period").
Cooling-Off Period: You may cancel your membership within 48 hours of the Start Date ("Cooling-Off Period") by notifying us in writing. We will refund fees for services not used during this period, minus any processing fees and reasonable administrative costs. The Cooling-Off Period does not apply to Casual Packs listed on our website or MindBody app.
Membership Holds: You may place your membership on hold for a minimum of 7 days and a maximum of 8 weeks within any 12-month period ("Hold Period"). To request a hold, notify FoxFit via email at info@foxfitlocaton.com.au with at least 7 days' notice. FoxFit will process membership suspension requests within 5 business days of receiving the completed form. Once approved, the suspension will take effect within 48 hours. A $10 weekly administration fee applies during the Hold Period. The Hold Period will extend your commitment period, and you will not have access to facilities during the suspension.
Renewal: At the end of your Membership Period, your membership will automatically renew weekly unless terminated in accordance with paragraph 30.
Age Requirements: You must be at least 16 years old to join FoxFit. Proof of identity may be required upon registration.
Access: You must present your membership card (and any applicable identification) on each visit to access FoxFit facilities.
Non-Transferable: Your membership is personal to you and cannot be transferred to another person.
Amendments: FoxFit reserves the right to amend these terms and conditions at any time. Updated terms will be available on the FoxFit website.
Class Cancellations and No-Shows: You must provide at least 12 hours' notice if you cannot attend a group fitness class. Late cancellations and no-shows will result in a $15 fee for members or a full class fee for non-members.
Payment Availability: Ensure sufficient funds in your account for scheduled direct debits. Failed payments ("dishonours") will incur a $5 administrative fee.
ONLINE PURCHASES
Order Processing: All orders placed through our Shopify store will be processed within 3 business days. You will receive a confirmation email once your order is confirmed.
Payment: We accept various forms of payment, including credit cards, debit cards, and other payment methods supported by Shopify Payments.
Transaction Security: All payment information is processed securely through Shopify Payments. We do not store or have access to your full credit card details.
Pricing: All prices displayed on the website are in [currency] and include [or exclude] applicable taxes. We reserve the right to adjust prices at any time.
Refunds and Cancellations: Refunds for products purchased online will be handled in accordance with our refund policy, as outlined below.
SHIPPING AND DELIVERY
Shipping: We ship to Australia. Shipping costs and delivery times are calculated at checkout and depend on your location.
Delivery Times: Orders are typically delivered within 10 business days. Shipping times may vary depending on your location and external factors (e.g., holidays, weather conditions).
Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delays: While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by third-party carriers.
RETURNS AND REFUNDS
Returns: If you are not satisfied with your purchase, you may return it within 14 days of receiving the product, provided the item is unused and in its original condition.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 10 business days.
Return Shipping Costs: You will be responsible for covering the shipping costs for returning your item unless the product is defective or incorrect.
GROUP FITNESS MEMBERSHIP
3x Weekly Membership: Limited to 3 group fitness sessions per week (all class types). Weekly direct debit with a 4-week initial commitment. Automatically renews every 4 payments.
5x Weekly Membership: Limited to 5 group fitness sessions per week (all class types). Weekly direct debit with a 4-week initial commitment. Automatically renews every 4 payments.
Unlimited Weekly Membership: Unlimited group fitness sessions per week (all class types). Weekly direct debit with a 4-week initial commitment. Automatically renews every 4 payments.
PERSONAL TRAINING PACKS
10 x 30 MIN | 1-ON-1 | PT: Expires 6 months from the sale date.
5 x 30 MIN | 1-ON-1 | PT: Expires 3 months from the sale date.
30 MIN | 1-ON-1 | PT: Expires 7 days from the sale date.
PAYMENT DETAILS
Membership Fees: Membership fees are payable 7 days in advance, as set out in your Payment Authority Form. All memberships require an initial 4-week commitment, except pre-sale memberships, which require only one billing cycle (7 days) with no lock-in contract.
Direct Debit: Fees will be deducted weekly from your nominated credit card or direct debit account, as specified in your Payment Authority Form.
Facility Access: If your membership fees are overdue, you will not be allowed access to FoxFit facilities.
Fee Adjustments: FoxFit may periodically review and adjust membership fees. Members will be notified of any changes at least 14 days in advance.
Additional Charges: Fees for additional services (e.g., personal training) will be added to your direct debit payment.
TERMINATION
Member-Initiated Termination: After the commitment period (4 weeks from the purchase date), you may terminate your membership by:
a. Providing written notice to info@foxfitlocation.com.au
b. Completing the termination form provided by FoxFit.
Termination will take effect within two billing cycles after the completion of the commitment term. Membership termination is only possible for active memberships (not those on suspension).
Termination by FoxFit: FoxFit may terminate your membership immediately and without notice for:
a. Harassment or threatening behaviour toward staff or other members.
b. Vandalism or damage to FoxFit property.
c. Failure to comply with FoxFit policies, safety instructions, or rules.
d. Allowing non-members access to FoxFit facilities.
No refunds will be provided in cases of termination due to misconduct.
Termination for Breach: If you breach this Agreement or fail to pay fees, FoxFit may terminate your membership.
REFUNDS
Refunds: Refunds are not issued for services unless required by law or at FoxFit’s absolute discretion.
LIABILITY
Limitation of Liability: FoxFit is not liable for any loss, damage, illness, or injury sustained through the use of its facilities, except in cases of gross negligence.
Assumption of Risk:
I understand that participation in fitness activities, including personal training, group classes, and the use of equipment, involves physical exertion and potential risks. I voluntarily participate with full knowledge of these risks.
Medical Clearance:
I confirm that I am in good physical condition and have consulted a physician if necessary before engaging in any physical activity at FoxFit. I acknowledge that it is my responsibility to seek medical advice if I have concerns regarding my health or fitness.
Waiver of Liability:
I release and hold harmless FoxFit, its employees, trainers, franchisees, and affiliates from any claims, damages, or legal actions arising from my participation in any fitness program or activity, whether due to negligence or otherwise.
Indemnification:
I agree to indemnify and hold FoxFit harmless from any claims, liabilities, or expenses (including legal fees) arising from my participation in fitness activities.
Emergency Medical Treatment:
In case of an emergency, I authorize FoxFit to seek medical treatment on my behalf and agree to assume any costs related to such treatment.
Photographs and Media:
I understand that FoxFit may capture photographs or videos during sessions for promotional purposes. I consent to the use of my image in these materials unless I provide written notice otherwise.
Service Guarantees: FoxFit will provide services with due care and skill. FoxFit is not responsible for any injury, death, or loss resulting from your use of the facilities, except where FoxFit has breached its obligations.
Property Damage: FoxFit is not responsible for any damage to or loss of personal property on FoxFit premises. Members are responsible for securing personal belongings.
HEALTH AND SAFETY
You acknowledge that exercising and using FoxFit facilities involve inherent risks of injury. You assume all risks related to your health and fitness.
It is your responsibility to monitor your physical health and exercise to a level appropriate for your fitness and medical advice.
Pregnancy and Medical Conditions: You must notify FoxFit staff if you are pregnant or have any medical conditions that could affect your participation in fitness activities.
FoxFit reserves the right to refuse facility access if there are concerns about your health or the safety of others. A medical certificate may be requested before allowing you to return.
WAIVER, RELEASE, AND INDEMNITY
You acknowledge and accept the risks associated with participating in FoxFit activities. You release and hold harmless FoxFit and its representatives from any liability for injury, death, or property damage.
If signing on behalf of a minor, you assume full responsibility for the minor’s safety and release FoxFit from liability for any injury or damages to the minor.
GENERAL
Personal Information: Personal information provided will be used to process your membership and verify your identity. You have the right to access and correct any personal information FoxFit holds about you.
Change of Details: You must notify FoxFit in writing if your membership details change.
Jurisdiction: This Agreement is governed by the laws of Victoria, and you submit to the exclusive jurisdiction of its courts.
Non-Waiver: FoxFit’s failure to enforce any part of this Agreement does not constitute a waiver of its rights.
Severability: If any part of this Agreement is found to be unenforceable, the remaining terms will continue to apply.
SOCIAL MEDIA AND MARKETING
By participating in FoxFit activities, you grant permission for FoxFit to use your name, photograph, and likeness for promotional purposes. You waive any rights to compensation or ownership of such materials.
REWARDS PROGRAM
The FoxFit Rewards Program provides exclusive discounts and offers in partnership with select brands for our valued FoxFit members. Each reward is subject to specific terms, conditions, and exclusions, which may vary by brand and offer. Please review the individual terms and conditions associated with each offer to understand the eligibility requirements, discount details, and any applicable limitations. FoxFit reserves the right to modify or discontinue offers at any time. Participation in the rewards program is considered acceptance of these terms.
*Terms and conditions apply. The AJE ATHLETICA FoxFit Offer is 20% off one (1) transaction online at ajeathletica.com.au during the promotional period, valid from 9:00am 7/11/24 until 9:00am 7/11/25 while stocks last and/or unless otherwise withdrawn or extended. Offer applicable to full price AJE ATHLETICA styles only. Excludes sale styles. Offer cannot be applied to sale items or previously purchased items. Offer is only redeemable online at ajeathletica.com.au, not available in store. To process the discount online enter “AAFOX” at checkout. Discount will automatically apply. Offer is non-transferable. Offer cannot be applied to previously purchased items, gift cards, Aje Studio, Aje or IKKARI product. AJE ATHLETICA reserves the right to exclude items from offer and/or remove products during the promotion. No price matching. For full terms and conditions please visit ajeathletica.com.au
BLACK FRIDAY TERMS AND CONDITIONS
Effective Date: Friday, November 29th, 2024
Expiration Date: Friday, November 29th, 2024 (11:59 PM AEDT)
PROMOTIONAL OFFERS
Memberships – 20% OFF
Unlimited Fitness Membership (auto-debit)
3x Weekly Group Fitness Membership (auto-debit)
5x Weekly Group Fitness Membership (auto-debit)
This membership promotion is available to new customers only and applies exclusively to auto-debit memberships. Existing members cannot cancel their current memberships to take advantage of this offer.
The discounted rate applies for the first 3 months only. After this period, memberships will renew at the current standard pricing unless canceled in accordance with the cancellation policy.
Membership Terms:
Minimum Term: All auto-debit memberships require a minimum term of 4 weeks.
Cancellation Period: Members must provide a 2-week written notice to cancel their membership, as per FoxFit's standard terms and conditions.
Membership Holds: Memberships may be placed on hold for a minimum of 7 days and a maximum of 8 weeks within any 12-month period. To request a hold, notify FoxFit via email at info@foxfitlocation.com.au with at least 7 days' notice. A $10 weekly administration fee applies during the hold period. The hold period will extend your commitment period, and you will not have access to facilities during the suspension.
Packages – 20% OFF
5x Group Fitness Package (1-month expiration from the date of purchase)
10x Group Fitness Package (3-month expiration from the date of purchase)
20x Group Fitness Package (6-month expiration from the date of purchase)
Standard expiration periods apply for all Black Friday package purchases. Expiration begins from the date of purchase, and unused sessions will expire if not used within the designated timeframe.
TERMS OF SALE
Offers are valid only during the promotional period on November 29th, 2024. Discounts apply exclusively to the memberships and packages listed above. All sales are final. No refunds, transfers, or exchanges will be permitted for Black Friday purchases.
PURCHASE CHANNELS
Black Friday purchases can be completed through the FoxFit Website, Momence, or the branded FoxFit Studio app (Download here: https://apps.apple.com/jo/app/foxfit-studio/id6737567918).
TECHNICAL SUPPORT
If you experience technical issues while attempting to make a purchase through the website, Momence, or the FoxFit Studio app, please contact [Insert Support Contact] before the promotional period ends.
PURCHASE CONFIRMATION
All purchases will be confirmed via email. If you do not receive confirmation within 24 hours, please contact support at [Insert Contact Email].
ADDITIONAL DETAILS
Discounts cannot be combined with other promotions, referral credits, or special offers. Auto-debit memberships will automatically renew at the standard rate after the 3-month discounted period unless canceled per the standard cancellation policy. All standard terms and conditions apply as outlined in FoxFit's terms and conditions: https://foxfit.com.au/pages/terms-and-conditions.
TERMS AND CONDITIONS: FOXFIT ASPLEY PRE-SALE OFFER
The Pre-Sale offer is valid from Sunday, January 6th, 2025, to Sunday, January 27th, 2025, or until the maximum limit of 50 memberships is sold, whichever occurs first.
MEMBERSHIP DETAILS
Membership includes unlimited weekly group fitness sessions for $50.00 per week, charged via weekly direct debit.
Membership grants access to all group fitness classes at FoxFit Aspley.
SUNSET CLAUSE
The exclusive pre-sale pricing of $50.00 per week is valid for 6 months from the membership activation date.
After the 6-month period, the membership pricing will revert to the current FoxFit Aspley pricing in effect at that time.
ACTIVATION OF MEMBERSHIP
The initial $50.00 payment will be applied toward the first week of training, beginning on the FoxFit Aspley opening day: Monday, February 17th, 2025.
Membership officially activates on February 17th, 2025.
MEMBERSHIP TERMS
Minimum Term:
All auto-debit memberships require a minimum term of 4 weeks.
Cancellation Period:
Members must provide a 2-week written notice to cancel their membership.
Membership Holds:
Memberships may be placed on hold for a minimum of 7 days and a maximum of 8 weeks within any 12-month period.
To request a hold, notify FoxFit via email at info@foxfitlocation.com.au with at least 7 days' notice.
A $10 weekly administration fee applies during the hold period.
The hold period will extend your commitment period, and you will not have access to facilities during the suspension.
REFUNDS AND CANCELLATIONS
The pre-sale purchase is non-refundable and non-transferable.
Weekly payments are subject to the standard membership cancellation policies outlined in FoxFit’s Terms and Conditions.
MODIFICATION OR TERMINATION OF OFFER
FoxFit reserves the right to modify or terminate this pre-sale offer at any time without prior notice.
GENERAL TERMS
By participating in this offer, you agree to comply with all standard FoxFit membership terms and conditions.